CITY of ALBUQUERQUE
TWENTY FOURTH COUNCIL
COUNCIL BILL NO. O-21-55 ENACTMENT NO. ________________________
SPONSORED BY: Cynthia D. Borrego, by request
ORDINANCE
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Amending Section 13-5-2-1 ROA 1994, The Albuquerque Cable Franchise And Hearing Board: To Rename It The Albuquerque Cable, Internet And PEG Advisory Board; To Enlarge Its Membership; To Augment Its Duties To Reflect Changes In The Comcast Franchise Renewal Ordinance And Technologies; And To Provide A PEG Appeal Process (Borrego, by request)
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WHEREAS the Albuquerque City Council enacted Ordinance 2019-009, codified at Sections 13-5-3-1 to 13-5-3-15, granting a cable franchise renewal to Comcast of New Mexico, LLC ("Comcast Franchise Ordinance"); and
WHEREAS the Comcast Franchise Ordinance incorporates by reference the Customer Service Standards ("Customer Bill of Rights") which shall govern Comcast's customer relations;1 and
WHEREAS the Customer Bill of Rights establishes a Complaint Procedure that includes the presentation of customer complaints regarding services, billing and other customer issues to the Cable Board;2 and
WHEREAS the Cable Board has long served as an advisory body on the best use of public, education and government access (PEG) channels;3 and
WHEREAS the Cable Board is uniquely qualified to review public input regarding the best use of PEG resources and provide a PEG appeal process; and
WHEREAS the Cable Board has long served as an advisory body on the state of electronic technology;4 and
WHEREAS the "convergence of technology" means that the same corporations are providing in customer "bundles" essential electronic services such as telephone, cable television and data transmission; and
WHEREAS customers cannot always separate their issues, concerns and complaints into separate categories, one each for telephone, cable television and data transmission services; and yet each of these services is essential; and
WHEREAS the...
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