INTER-OFFICE MEMORANDUM October 31, 2025
TO: Brook Bassan, President, City Council
FROM: Timothy M. Keller, Mayor
SUBJECT:
title
Q1 FY26 ABQ RIDE Quarterly Security Report with APD, ACS, and Metro Security Data
body
The Transit Department was directed by O-22-47 to submit an executive communication each quarter containing security data from multiple security entities starting in July of 2024 for Q4 FY24. This report presents data from ABQ RIDE, Albuquerque Police Department (APD), Albuquerque Community Safety (ACS), and Albuquerque Metro Security. Report information includes Q1 FY26 statistics on calls for security service. Calls are categorized and documented by location (such as on the bus, at bus stops, on bus routes, and at transit facilities when available), by reporting entity and by incident type. All data has been verified by each department prior to submission.
Please note that ‘by-route’ data is provided only by Metro Security. Beginning with this quarterly report, only routes with recorded security calls are listed in the security report. If a route does not appear, it means Metro Security did not receive any calls for that route during the reporting period.
The Transit Department is currently working with a consultant (Parametrix) to streamline and improve data collection across all security reporting departments and establish key performance indicators for security data that will inform decisions for safety and security resource deployment.
ABQ RIDE has a multi-layered approach to transit safety that approaches different types of safety issues with a matched response for the need.
APD is ABQ RIDE’s primary partner in transit safety. They provide Transit Safety Officer (TSO) and Police Service Aide (PSA) personnel across the transit system. TSO mobile units are dedicated to transit and meet incidents that arise across the entire transit system as well as provide proactive patrols. PSAs provide observe and report services on City buses. Both TSO’s and PSA’s have direct access to APD sworn officers should the need arise. APD also conducts undercover operations in transit corridors to monitor safety and provided Crime Prevention Through Environmental Design analyses for transit facilities to improve rider and staff safety. APD does not have the ability to identify incidents as specific to transit, report on bus or by route data because geographic data is based on address and bus incidents and on route data does not provide that. The Transit Department is continuing to work with APD to increase the number of full-time TSO positions in accordance with the recommendations of the Long-Range Transit Security Plan.
Metro Security provides on-demand mobile support if there are no mobile TSOs available.
ACS plays a supportive role in the overall public safety framework by responding to non-emergency calls related to behavioral health, suicidal ideation, welfare checks, wellness checks, homelessness, and related concerns. These calls for service are received through 911 or 311, much like calls for service at other locations throughout the city. While ACS may respond to incidents at bus stops and transit locations, the department does not provide security or enforcement, nor does it assign personnel specifically to provide transit security.
More information about ABQ RIDE’s safety strategy can be found on ABQRIDE.com <https://www.cabq.gov/transit/safety>.
TITLE/SUBJECT OF LEGISLATION: Q1 FY26 ABQ RIDE Quarterly Security Report with APD, ACS, and Metro Security Data
Approved: Approved as to Legal Form:
_______________________ ____________________________
Samantha Sengel, EdD Date Lauren Keefe Date
Chief Administrative Officer City Attorney
Recommended:
_______________________
Leslie Keener Date
Transit Director